Careers at Intterra
Join our team.
Founded in 2010, Intterra empowers the fire industry with cloud-based visualization solutions that help fire agencies become better informed, more flexible, safer, and ultimately more valuable to their communities.
Join our team to work with the most talented fire professionals who are truly passionate about what we do. At Intterra, we look for creativity, innovation, and inspiration in our people to achieve our mission–getting reliable information in the hands of those who needs it most, so they can save homes, lives, communities, watersheds, wildlife, and firefighters.
In the Account Manager role, you are a client advocate and as such, are responsible for customer success, retention and contributing to revenue-generating activities for our organization. You will be tasked with overseeing and supporting the onboarding process, scheduling regular business reviews, establishing a great relationship with our clients & learning how they are using Intterra’s software or guiding how they should be using Intterra’s software. Candidates should be familiar with project management practices, be able to problem solve and be willing to collaborate with the Support and Sales staff to build an active client base.
The Intterra Analytics lead is responsible for managing the output of the Reporting and Analytics module. Working along side the Engineering and Support teams, this individual is responsible for designing visualizations and other reporting tools, validating data sets and working with the Account Team and client base on data quality and improvements. Interested candidates should have a business analysis background and be skilled with SQL, PowerBI, Tableau or other similar data visualization packages. As this module and data function grows, this individual may have a team of individuals reporting to them. This is a direct client facing role with some travel required.
Onboarding new clients and long-term tech support are the key functions of Intterra’s support team. Individuals in this role will work in an Agile team environment; knowledge of Agile/Scrum practices is a plus. The Support Team members are responsible for learning how to configure the software, create roles and assign users, responsible for coaching clients on how to send data to Intterra’s data center, ArcGIS configuration & support as well as managing/troubleshooting items as they arise through the support desk. Individuals applying for this role should be self-starting, curious and excited about process improvement.
Who we are
Intterra is tight-knit company whose vision is to revolutionize public safety through data. We specialize in building innovative geospatial solutions which often push the edge of possible in the fire service.
Who you are
Someone who loves learning and is proficient at ES6/7 and SQL. Bonus points for experience with other technologies we use.
What you’ll do
You will be joining a small, tight-knit team of developers to maintain and run existing solutions and help build new features and new applications.
- Sr/Lead Fullstack Developer
- On-boarding & Production Support Analyst
- On-boarding & Production Support Manager
- Strategic Account Manager
Intterra is tight-knit company whose vision is to revolutionize public safety through data. We specialize in building innovative geospatial solutions that push the edge of possible in emergency response.
As an Onboarding & Production Support Analyst for our clients and partners, you will be working in a production environment assisting with onboarding and system configuration for new clients as well as monitoring, identifying, resolving, and escalating client system issues. You will be researching issues to identify the root cause and ultimately working as a team to resolve and improve the function or process. The Onboarding & Production Support Analyst should demonstrate strong analysis, investigation and problem-solving skills, communication and collaboration skills, with a strong client service mindset.
The Onboarding & Production Support Manager will be in charge of managing the processes and procedures that ensure the functional health for our client systems. This individual will take on the management responsibility of 2 full-time resources. This is a newly created position to support our pace of growth; a keen eye for process improvement, developing support documentation, and enforcing repeatable processes will be pivotal for this role. The individual must have a “roll up the sleeves and solve the problem” attitude – comfortable with troubleshooting data loads and discrepancies, validating data quality procedures and confident with PostgreSQL.
The primary responsibility of Intterra’s Strategic Account Manager is to establish and maintain program-level relationships with large Public Safety clients, both new and old. Managing Intterra’s large-scale clients requires the involvement of many other personnel – this individual will work closely with the existing Account Management team and Intterra’s leadership team to help guide and support highly visible clientele.
3740 Dacoro Lane, Suite 200
Castle Rock, CO 80109