Workshop Resources
December 2 - 6, 2019
HOSTED BY:
Daily Surveys
Please complete each of the surveys below after the completion of each workshop day.
We greatly appreciate your feedback about your experience at this workshop. Your comments will directly impact future workshops and events. Thank you for your attendance and participation!
Your Feedback
Was it what you expected?
No, it was not what I had expected. I expected it to be more data-driven, a deep dive into the numbers, excel, pivot tables, and formulas that hadn't learned yet. What I got was a great lesson in how to engage a tradition based fire service in changing the culture and thinking that is in direct alignment with the citizen and community. To be clear, I got more than expected. I got what I needed. That is worth its weight in gold.
I wasn't sure what to expect. I really enjoyed it, and have a lot to think about.
Not at all. Since it was partially hosted by intterra I was expecting more focus on data. In the end I liked what it was focused on.
This program was much more than I expected. I assumed there would be a great deal of crunching data and working withing programs/systems to pull information. I was EXTREMELY grateful to have the training and topic presnted in a wholistic manner. Each day built upon the information presented before. It was well organized. The instructors were top notch. I was consistently encouraged, excited, and challenged.
It's not quite what I expected. I was definitely expecting more technical instruction, especially given Intterra's involvement. I think there could be some value - especially if you are marketing to Intterra's customers - in providing some of that technical instruction. And you shouldn't be afraid to say our program is capable of helping you identify X using Y function.
How did it compare to other programs you've attended?
All classes are similar to a certain extent. There were a few things different that I think are worth mentioning. I liked the two teachers' dynamics. David and John played off each other's strengths. There was a good cross-section of students (Operations/Admin, Male/Female, California/Oregon, Technical/CommonSense) that made the class more unique than most Fire Service classes I have taken. I felt that there was more emphasis on walking away with a better toolset versus walking away with a certificate.
I have not attended anything similar to this. Classes for me in the past have been either FEMA type classes or about learning a new software. This involved creative thinking.
One of [the] best
In relation to CRR / CRA - I attended the CPSE Quality Improvement through Accreditation course. That course felt like 80% technical and 20% theory. This course if more like 95% theory. I really felt like the course was most beneficial for those higher in the organization.
What is the key thing you've learnt?
Don't underestimate the power of storytelling to create engagement, buy-in, and change necessary to shape culture.
It is interesting to think about partners (what do others know?), I want to revisit the acuity model and how to put that together for our organization. And honestly - that first point that hit home for me - the perspective of doing things that mitigate loss rather than focus on the prevention itself.
CRR is a culture shift, not just a program.
For me I think the paradigm shift of focusing on the needs of the community before the incident occurs. Our CRA is currently focused on understanding where incidents occur to ensure resources are deployed efficiently and effectively. While that's important utilizing the same tools to understand how to prevent incidents from occurring is not a commonplace idea.
I don't know that I can identify one key thing. I appreciated the overall concept and history. I loved the "ownership" of CRR being shared. I appreciated the deep dive into the roles of the key functions. I am grateful for the networking and team learning.
What will you change on your return to work?
Instead of forming a committee, we will work to engage more at the station level, start small, learn from failure (trial and error), and repeat.
My perspective. I'm not the decision maker, but I am someone that can add to the conversation around this subject and perhaps ask the right questions.
I am just getting involved in our CRR program so I will use a lot of what I learned to push it forward.
Working on getting this finally moving forward
I don't know. I feel like I'm at the top of the knowledge pyramid and the bottom of the power pyramid. It seems like the best thing I can do is try and spread the information. Start small, find targets of opportunity to nudge those higher up in the Department.
I will begin to build the team of individuals at our department. I will continue and grow my relationships with our analytic and GIS staff. I will build partnerships and buy-in at all levels of our organization and with external partners. I will challenge myself and our organization to use the Acuity Model and CRR to protect lives and work smarter - together. I will continue the relationships I have built up during this week.
What one thing could best support you to succeed in the change?
Community. I believe that the CRR movement could use better community support. The USFA/National Fire Academy, from time to time, puts out a "Subscriber Request" for help via TRADENet Email. A simple email with a request for information from various individuals. APCO takes it a step further via an online forum that allows members to post questions and answers about a common topic (Emergency Communications Centers). A better knowledge base and a common area where ideas can flow between people, departments, and regions would help promote success.
Support from both management and peers.
Having a supportive team.
Outside resources. Real life examples to support/build my credibility.
Checking in with CRR professionals, colleagues, and classmates for feedback, guidance, and encouragement.
Workshop Resource Downloads
CRR Workbook
When instructed, make a copy of the file so you may edit it directly or print it out.
Guidance Notes
Download the following course materials (PDFs) and use them as directed by the instructors.
Guidance Note 1:
Guidance Note 2:
Guidance Note 3:
Guidance Note 4:
Guidance Note 5:
Guidance Note 6:
Guidance Note 7:
Guidance Note 8:
Guidance Note 9:
Guidance Note 9:
Guidance Note 9:
Guidance Note 11:
Presentation Slides
Download the slide decks used by the class instructors to support their talks.
Days 1 & 2:
Days 3-5
